Minecraft server support
Get immediate guidance from the support bot, or sign in to create a verified server case that opens in WhatsApp ready to send.
Choose the right support route
Use the page bot for immediate guidance, or create a WhatsApp ticket when a person needs to look at your account or server.
WhatsAppVerified account ticketSign in, choose your server and complete the form. We create a case number, then open WhatsApp with the details ready to send.Create a WhatsApp ticket ↗
AI support botAlways availableUse the green chat button at the bottom-right. Ask about setup, errors, the panel, plugins or plans.Right here on this page ↘
EmailAccount & billingUse email for a longer question, invoices, cancellations or anything where details matter.Put this in your first message
These details let us investigate immediately instead of sending three questions back first.
- ✓Your server name or free subdomain
- ✓The exact error and when it happened
- ✓What changed just before the problem
- ✓A screenshot or the relevant console lines
Caution: A customer support representative will never ask for passwords, two-factor codes, recovery codes or other private login information.
Service statusCheck an outageIf several players or services stopped at once, check the status page before changing your server.View live status ↗Fix common problems now
These guides show the same first checks we would ask you to do.
Reduce server lagTPS, chunks, entities and the changes that actually help.→Install a modpackFrom the server pack to matching client files.→Install pluginsChoose compatible software and upload plugins safely.→Set up crossplayConnect Java and Bedrock with Geyser and Floodgate.→Choose the right RAMMatch memory to players, worlds and modpacks.→Set up permissionsGroups, inheritance and safe staff access.→