Minecraft server supportHow can we help you?
Find clear answers for your Minecraft server, account and billing in the Astroworld help center.
Popular searches:Reset passwordConnect to my serverRestore a backup
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Start with the part you need help with.
Popular articles
Still need a hand? Choose the right support route
Get immediate guidance from the support bot, or sign in to create a verified server case that opens in WhatsApp ready to send. Use the page bot for immediate guidance, or create a WhatsApp ticket when a person needs to look at your account or server.
Our support team answers every day, Monday to Sunday, from 07:45 to 23:00 Amsterdam time (CET/CEST). A message sent outside those hours is picked up when we start again at 07:45. The support bot answers at any hour.
WhatsAppVerified account ticketSign in, choose your server and complete the form. We create a case number, then open WhatsApp with the details ready to send.Create a WhatsApp ticket ↗
AI support botAlways availableUse the green chat button at the bottom-right. Ask about setup, errors, the panel, plugins or plans.Right here on this page 
EmailAccount & billingUse email for a longer question, invoices, cancellations or anything where details matter.Write an email →
Service statusCheck an outageIf several players or services stopped at once, check the status page before changing your server.View live status Put this in your first message
These details let us investigate immediately instead of sending three questions back first.
- Your server name or free subdomain
- The exact error and when it happened
- What changed just before the problem
- A screenshot or the relevant console lines
Caution: A customer support representative will never ask for passwords, two-factor codes, recovery codes or other private login information.
Explore our Minecraft guides Fix common problems now
These guides show the same first checks we would ask you to do.
Reduce server lagTPS, chunks, entities and the changes that actually help.→
Install a modpackFrom the server pack to matching client files.→
Install pluginsChoose compatible software and upload plugins safely.→
Set up crossplayConnect Java and Bedrock with Geyser and Floodgate.→
Choose the right RAMMatch memory to players, worlds and modpacks.→
Set up permissionsGroups, inheritance and safe staff access.→All help articles
Every question in the help center, by category. Each one has the steps, screenshots of the real panel and what to do when it does not work.
Delivery: most servers are handed over instantly and run within seconds of payment, the rest follow within 60 minutes during the day and within 12 hours at night.