Astroworld Hosting
Terms of Service
Last updated: 11 November 2026 (free Copilot periods, section 9). Previous update: 9 November 2026
1. Provider
Astroworld Hosting is a service provided by Astroworld MC, registered in the Netherlands. By using our hosting services, you agree to these terms.
2. Service Description
Astroworld Hosting provides Minecraft server hosting on two lines. The Performance line runs on our own dedicated servers, and the standard line runs on Virtual Private Server (VPS) and Virtual Dedicated Server (VDS) hosting. Both lines are for Minecraft server management. Server management is done through the Astroworld panel, which is software we built and operate ourselves and the only panel you log into. It runs in your browser, in nine languages, with nothing for you to install first. Services include file management, console access, scheduled tasks, database management, and backups through the panel.
SSH access to the underlying server is not provided. All server management is done through the panel.
Delivery. Most servers are set up by an automatic process rather than by one that waits for a person, and are ready within seconds of payment. In the remaining cases the server is set up by hand and is ready within 60 minutes of payment, and often a good deal sooner than that. Where an order needs provisioning by hand, for example when a new machine has to be brought into service or a capacity check is required, delivery takes place within 18 hours of payment. That 18 hours is the outside limit we commit to, not the time to expect. Orders in North America, available on the Performance line from 16 GB up, are delivered within 24 hours of payment. Orders in Poland, available on every plan of the Performance line, are delivered instantly, within seconds of payment, like everywhere else, and the customer gets an email as soon as the server is ready.
3. Subscriptions & Billing
Hosting is billed as a recurring subscription. Available billing periods are 1 month, 6 months, 12 months, or 24 months. Payments are processed through Stripe.
Setup fees may apply depending on your plan and billing period. These are charged once at the time of purchase.
Requirements field. At checkout you can describe what you want set up on your server. On plans from €6 a month (the monthly price of your plan and term before any welcome discount) the first 50 characters are free. Every further 10 characters, or part of them, cost €0.35, and on smaller plans that applies from the first character. This amount is charged once, on the first payment, and the order page shows it before you pay.
Fixed terms of 6, 12 or 24 months, paid monthly. If you choose 6, 12 or 24 months, the subscription has a fixed term of that many months that you pay month by month, at the price of that term for your plan. The order page shows the monthly amount before you pay. You can cancel at any time, but the cancellation takes effect at the end of the fixed term at the earliest (month 6, 12 or 24), and the monthly payments until then are due. After the fixed term the subscription continues month to month at the same monthly amount, and from then on you can cancel for the end of any month.
Terms paid up front before 18 October 2026. A term of 12 or 24 months ordered before 18 October 2026 was paid up front for the whole term. When that term ends, the subscription does not renew for another full term: it continues month to month at the monthly amount of that term, and from then on you can cancel for the end of any month.
Plan changes. You can move a server to a bigger plan yourself in the panel, under Settings, Change plan. The difference for the rest of the current period is charged right away. A move to a smaller plan (a downgrade) cannot be made in the panel and goes through our support team only: open a support case with the server name and the plan you want. The difference for the rest of the current period is credited on your next invoice. Nothing is refunded to your card.
4. Cancellation
You may cancel your subscription at any time. To avoid being billed for the next period, cancellation must be submitted at least 3 days before the next billing date.
Cancellations submitted less than 3 days before renewal will take effect the following billing period. The current period remains active until its end date. For subscriptions started from 17 October 2026 the notice period is 7 days.
On a plan with a fixed term (section 3), a cancellation during the fixed term takes effect at the end of that term: month 6, 12 or 24.
5. Refund Policy
No refunds are provided. Hosting is a digital service: delivery starts straight after payment, and all hosting subscriptions are non-refundable. Cancelling stops the renewal. By purchasing a plan, you agree that no partial or full refunds will be issued.
AI credits are used as you spend them. Copilot credits are consumed the moment the Copilot answers, and every message you send is recorded on your account with the credits it used. Credits you have already spent are non-refundable, because the work they paid for has been delivered. By buying credits you ask us to make them available immediately. Credits do not expire and are not exchangeable for cash.
6. Data Retention After Cancellation
After cancellation or non-renewal, your Minecraft server files (worlds, plugins, configurations) are retained for 30 days.
During this period the server is suspended. You can restore it by reactivating your subscription, or contact support about your files. After 30 days, all server data is permanently deleted. Only Minecraft-related files are retained, system and server configuration files are not included.
7. Acceptable Use
Use of our hosting services is subject to our Acceptable Use Policy. Violations may result in immediate suspension or termination.
8. Service Level
Service-specific terms, response times, and scope limits are described in our Service Level Agreement.
9. AI Server Copilot
The AI Server Copilot is an optional Beta assistant that can, at your request, read your server's files and logs and prepare changes (installing vetted plugins, editing whitelisted settings, restarting). Every change is shown to you and applied only when you approve it, and you remain responsible for your server and its content. The Copilot acts within a fixed set of safe actions: it cannot run arbitrary commands, install software outside our vetted catalog, or change security, account, or billing settings.
In the website builder of your server website, the Copilot can, at your request, write and change the pages, texts, settings and style of your website. Those changes appear in the builder right away, can be undone, and only go online when you publish them; you remain responsible for what your website says. It uses the same AI credits.
Free periods. We may make the Copilot free to use for a limited time. During such a period fair use applies: capacity is limited, and when demand is high the Copilot may ask you to try again later. We may end or shorten a free period at any time.
The Copilot is metered on AI credits as shown at checkout. While you have a paid plan, your account also receives a monthly allowance of free Copilot credits, as shown on the Copilot page; unused monthly credits do not carry over to the next month. It is provided as-is without warranty; AI-generated suggestions may be imperfect, so review them before applying. See our Privacy Policy for how Copilot data is processed.
10. Referral Programme
Taking part is not automatic. Anyone with an account can apply from their dashboard or server panel, whether or not they host a server with us themselves, and we read every application ourselves. We may refuse an application, and we may withdraw approval later; a link that is not approved sets nothing, tracks nothing and earns nothing. Once approved you get a personal referral link. When someone who has never hosted with us before orders through that link, they receive 5% off their first month, and the referring customer earns a percentage of that first payment. The percentage depends on how many referred customers have stayed past the clearing period: 5% up to EUR 20 per referral to start, 12% up to EUR 25 from three, 18% up to EUR 35 from ten, and 25% up to EUR 50 from twenty-five. A minimum of EUR 2 applies to every reward. A reward is never larger than what remains of the referred customer's first payment after the cost of running their server, so on the cheapest plans it may be lower than the percentage suggests. The rate that applies is the one in force when the referral is recorded; moving up a tier does not change rewards already earned. The reward is one-off: it is paid on the first payment only and never recurs.
A referral link is remembered for 30 days. Attribution is fixed at the moment of purchase. Rewards clear 14 days after the referred customer's first payment, so that a chargeback within that window cancels the reward. Rewards are added to the referring customer's account as credit against their own invoices by default. From a balance of EUR 50 a cash payout may be requested; every payout is reviewed and approved manually, and we may ask for information needed to make the payment.
A referral does not count if the referred account belongs to the same person or household as the referrer, shares their payment method or billing details, already hosts with us, or was created to generate rewards. One reward exists per referred customer, ever. Clicks alone earn nothing. We may withhold or reverse rewards obtained through misrepresentation, spam, paid search on our brand name, coupon or deal sites, or any other abuse, and we may end or change the programme with 30 days' notice. Rewards already cleared at that point remain payable.
10a. Invite Friends With Copilot Credits
Every customer can share a personal invite link from the server panel. A new account made through that link starts with 45,000 Copilot credits instead of the usual starting credits. When that friend's first payment for a server has gone through, the customer who invited them receives 50,000 Copilot credits. A payment that is still processing, such as a bank debit that has not cleared yet, counts once it has.
Copilot credits can only be used for the Copilot. They have no cash value and cannot be paid out, transferred or exchanged, and they are separate from the referral rewards in section 10. An invite link and a referral link never both reward the same customer; when both are present, the referral link applies.
Inviting yourself does not count, and neither does an account that shares your email address, payment details or device. The number of rewarded invites per account per month is limited; above that limit, and when the programme's monthly budget is reached, credits are added on the first day of the next month. We review invites that look unusual before credits are added, and we may withhold or take back credits obtained through misuse. We may change or end this programme at any time; credits already in your balance stay there.
11. Emails From Us
Everyone with an account receives emails from us with tips, offers and news about our own hosting services. This comes with having an account, and we tell you about it when you sign up. You can turn these emails off at any time in your account, for your whole account on the email preferences page or per server on the page of that server, and with the link at the bottom of every one of them. Emails we need to provide the service, such as those about your account, orders, payments and servers, are not affected. See section 9 of our Privacy Policy for what we keep for this and for how long. This also applies to accounts made before 27 September 2026.
12. Governing Law
These terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes shall be resolved in the competent courts of the Netherlands.
Delivery: most servers are handed over instantly and run within seconds of payment, the rest follow within 60 minutes during the day and within 12 hours at night.