Service Level Agreement
Last updated: May 2026
Server Setup Service (€25 - €50)
One-time setup of your Minecraft server by our team.
- Up to 10 plugins installed and configured
- Only publicly available plugins (Spigot, Paper, Modrinth)
- 2 revision rounds included
- Delivery within 72 hours (depending on scope)
- Does not include custom plugin development (separate service)
Plugin Configuration (€15 - €30 per plugin)
Professional configuration of individual plugins.
- 1 plugin per order
- 2 revision rounds included
- Delivery time depends on plugin complexity
Managed Hosting
Ongoing server management with monthly support hours. Three tiers available:
| Tier | Price | Hours/mo | Response Time | Extra Hours |
|---|---|---|---|---|
| Basic | €5/mo | 1 hour | 24 hours | €25/hr |
| Standard | €7.50/mo | 3 hours | 12 hours | €25/hr |
| Premium | €10/mo | 8 hours | 12 hours | €25/hr |
- Hours are per calendar month, not carried over
- Usage above your tier limit is billed at €25/hour
- Does not include custom plugin development
Custom Plugin Development (€50 - €200)
Custom Minecraft plugins built to your specifications.
- 2 revision rounds included
- Delivery within 7 - 14 business days
- Code ownership transfers to the client after full payment
- No ongoing support included (available via Managed Hosting)
Auto Backup (€1.89/mo)
Automated daily backups in addition to standard Pterodactyl panel backups.
- Daily automatic backup
- 7-day retention
- Restore on request