Account & login
Everything about getting into your account and keeping it yours: the password, the email address it is tied to, and the second step at login that stops somebody who guessed your password.
Your account is the key to every server you run with us, to your invoices and to the people you gave access. That is why the steps below never go through a support agent: nobody here will ever ask you for a password or a login code, and none of these articles needs one from you.
Account & login articles
- How do I reset my password?
Go to the login page, choose "Forgot your password?" and enter the email address you signed up with.
- How do I turn on two-factor authentication?
Open Account in your dashboard, press "Set up 2FA" under Two-Factor Authentication, scan the QR code with an authenticator app and type the code it shows.
- How do I change the email address on my account?
Open Account in your dashboard, type the new address under Email Address and press "Update Email".
- How do I create an account?
Open the sign up page and either press "Google" or fill in your email address and a password of at least 8 characters, then press "Create my account".
- How do I log in with Google?
Press "Log in" at the top right of the site, then press the "Google" button above the email field and pick your Google account.
Three things that keep an account safe
A password you use nowhere else, a second step at login, and an email inbox that is itself protected. The last one is the one people forget: whoever reads your mail can reset your password, so the inbox deserves its own strong password and two factor sign in as well.
Signing in with Google moves the password part to your Google account. That is a good choice if your Google account already has a second step, and you can still turn on our own code on top of it.
When you share a server with others
Give the people who help you their own login through the Staff tab instead of your account details. Your account then stays the only one that can touch billing and staff, and you can take someone off without changing a single password.
Delivery: most servers are handed over instantly and run within seconds of payment, the rest follow within 60 minutes during the day and within 12 hours at night.