Troubleshooting
When something breaks, the console almost always says why. These articles walk through the checks we would ask you to do ourselves, in the order that finds the cause fastest.
If you get stuck halfway, send us what you found. The server name, the exact error and what changed just before it save a round of questions.
Troubleshooting articles
- Why can't I connect to my server?
Check four things in this order: the server is running, you used the address from the panel, your game runs the same version as the server, and you are allowed in by the whitelist.
- Why won't my server start?
Open the Console and read the last lines before it stopped; the error almost always names the cause.
- How do I check if there is an outage?
Open the uptime page.
- How do I contact support?
Start with the AI support bot at the bottom right of every page; it answers straight away.
Where the answer usually is
Server will not start: the console, in the first line that says ERROR. Players cannot join: the message in their game. Everything stopped at once for everyone: the uptime page. Something changed and you do not know what: the Activity tab. Those four places answer most problems before a ticket is needed.
Delivery: most servers are handed over instantly and run within seconds of payment, the rest follow within 60 minutes during the day and within 12 hours at night.