Where can I download my invoice?
Short answerOpen Billing in your dashboard and press "Open billing portal" under Payment Management. That opens our secure billing portal, where every invoice is listed with a download link for the PDF.
Download an invoice
Log in and open Billing in the menu of your dashboard.
Under Payment Management, press "Open billing portal". It opens in the same tab.
Scroll to Invoice history in the portal and open the invoice you need. Download it as a PDF from there.
What the Billing page can show
| What it says | What it means and what to do |
|---|---|
No active subscriptions. | This account has no running server subscription right now. Invoices from earlier subscriptions are still in the billing portal, so open it anyway if you need an old one. |
Payments for this account are handled by us. | Your servers were set up by hand, so there is no self service portal. Ask for the invoice through the support page, with the month and the server name, and we send it to the address on your account. |
This server is suspended. Settle the outstanding invoice to restore access. | Shown in the panel when a payment failed. Open the billing portal, pay the open invoice or update your card, and the server becomes available again. |
Your Billing page says payments are handled by us
Then your account was set up by hand and has no self service portal. Send us an email with the month you need and we send the invoice back.
Need your company on the invoice
Add your company name and VAT number on the Account page before the next invoice is made. Invoices that already exist are not changed afterwards.
What is on every invoice
The date, the plan and the term it covers, the amount and the VAT in it. Our prices include VAT, so the total on the invoice is the price you saw on the order form. A business in another EU country with a VAT number that the European register confirmed pays no VAT: the invoice shows it as reverse charged.
The name, company and VAT number on the invoice come from your account at the moment the invoice is made. That is why adding business details afterwards changes the next invoice and not the ones already made.
One invoice per payment, not per month
If you pay for 12 or 24 months at once, you get one invoice for that whole term on the day you pay, and the next one when the term renews. A monthly plan gets one every month. Something you buy later for the same server shows up in the portal as well, with its own date.
For your accounting
The billing portal lets you download each invoice as a PDF that you can file as it is. Download them as they come in rather than once a year, so your bookkeeping never depends on logging in to find an old month.
Questions people also ask
Where do I see what I pay next?
The Billing page lists every active subscription with its next billing date, so you know what comes before you open the portal.
Can I change my payment method in the same place?
Yes. The billing portal also lets you add a new card or payment method and remove the old one.
Can the invoice go to a different email address?
Invoices go to the address on your account. Change it on the Account page, or forward them from your inbox to your bookkeeper; the PDF from the portal is the same document.
Why does the invoice show a different name than my account?
The billing portal can hold its own billing name and address, which you may have filled in at checkout. Update them in the portal and the next invoice uses the new details.