Which billing term should I choose?
Short answerYou pay per 1, 6, 12 or 24 months, and you choose that in the first step of the order form. The longer the term, the lower the price per month; each card shows the price for the first term, what it costs after that, and how much you save.
Pick your term
The first step of the order form, "1 How long", has four cards: 1, 6, 12 and 24 months. The one with a green border is selected.
The How long step with the four billing terms marked in red Each longer term shows "save" with a percentage for that plan, and at the bottom how much less you pay over the whole term. The 24 month card saves the most.
The 24 Months card with its saving and monthly price marked in red Check the summary on the right. Under "Charged today" it says what you pay now, and the line under it says what you pay again and when, "until you cancel".
The Your order summary with Charged today and the renewal line marked in red
Lines on the order form and what they mean
| What it says | What it means and what to do |
|---|---|
No setup fee | Under the price on a term card: nothing is added on top of the first payment for setting the server up. |
After these 24 months, €… every month, until you cancel. | The line under "Charged today" on a term. It names what you pay per month once the first term is over, so you see what comes after any first payment discount before you pay. A term continues month to month after the first term; it does not renew for another full term. |
…% off your whole first term (every new server), you save | The welcome discount line in the summary; the percentage depends on the line and the location. On a monthly plan it covers your first 6 monthly payments; on a term of 6, 12 or 24 months it covers the whole term. It counts for every new server, whichever term you pick. |
…% off each of your first 6 monthly payments (every new server), today you save | The same welcome discount on a monthly plan. It comes off today's payment and off the next five monthly payments too, so the line under "Charged today" names the price for months 2 to 6 first and the normal monthly price after that. |
What renews
A monthly plan renews every month until you cancel. 6, 12 and 24 months are fixed terms paid monthly at the price of that term; a cancellation during the fixed term takes effect at the end of month 6, 12 or 24, after that it continues month to month at the same amount. Nothing is paid up front. Longer terms cost less per month: 15% off on 6 months, 20% on 12 and 25% on 24. The welcome discount covers the first 6 monthly payments on a monthly plan, or the whole first term on 6, 12 or 24 months; it is not repeated at renewal. The line under "Charged today" shows the amount that comes after it.
You can cancel from your dashboard. Do it at least 7 days before the renewal date and nothing more is charged.
Which one to take
New to hosting, or trying something out? One month keeps you flexible. Sure the server will run for a year or longer? A longer term costs less per month, and the order form shows exactly how much.
How the saving is worked out
Each term card shows the monthly price for that term next to the monthly price on a single month, crossed out, and under it how much less you pay over the whole term. On the Starter Performance plan, for example, the card for 24 months read "save 12%" and "€48 less over 24 months" when we checked the order form. The percentage differs per plan, so read it on the card of the plan you are ordering.
Discounts that stack with the term
The saving for a longer term is part of the price. Offers on top of it each get their own line in the summary: a welcome discount on your first 6 months (or the whole first term), a free Performance upgrade in Poland that runs for a limited time, a sale on a size that is being retired, or a discount code you typed. The summary adds them up in "Charged today".
Changing the term later
The term is set per subscription. To go from monthly to a longer term, or back, contact us with the server name and the term you want, and we arrange the change with you.
Questions people also ask
Can I get a refund for the rest of a long term?
No. Our terms do not give refunds for a term that has started. Cancelling stops the next renewal, and the server keeps running until the paid term ends.
Is there a setup fee?
Each term card says it under the price: "No setup fee", or the setup amount if there is one.
Is a longer term locked in if the server does not work out?
The paid term is not refunded, so a long term is only cheaper if you use it. Unsure? Start on one month, and move to a longer term once the server has found its players.
Does the price go up when the term renews?
The renewal line under "Charged today" shows what the next period costs. The welcome discount is not repeated at renewal, so that amount can be higher than today's; the line tells you exactly how much. On a monthly plan the welcome discount runs for the first 6 months, and the line names both amounts.