How do I change the email address on my account?
Short answerOpen Account in your dashboard, type the new address under Email Address and press "Update Email". You may have to confirm the new address from your inbox before it is used for logging in and for invoices.
Change your email address
Log in and open Account in the menu of your dashboard.
Type the new address in the Email Address field and press "Update Email".
If we ask you to, open the confirmation email at the new address and click the link in it. Until then, keep using the old address to log in.
What the Account page tells you
| What it says | What it means and what to do |
|---|---|
Email updated. You may need to re-verify your new address. | The change is saved, and the new address is marked as not yet confirmed. Confirm it from its inbox; a password reset to the new address confirms it as well, because opening that link proves you can read it. |
This email is already in use. | Another account already has this address, perhaps one you made earlier with Google or while ordering. Every address can belong to one account only. Log in to that other account to check it, or write to us from that address if you want the two sorted out. |
Please provide a valid email address. | The address is missing a part, such as the @ or the domain after it. Addresses are saved in lower case, so capital letters are not the problem. |
Careful, you have unsaved changes! | You typed a new address but did not press "Update Email" yet. Leaving the page keeps the old address. |
Good to know
The address on your account is where password reset links and invoices go. Change it before you lose access to the old inbox, not after.
People you invited to your server keep their access. Their invitation is tied to their own account, not to your address.
What moves to the new address
Everything that is sent to you personally: password reset links, order confirmations, invoices and the emails from Crash Watch when your server stops on its own. Messages that you set up to go into Discord through a webhook in your panel stay in Discord, because they are tied to the server and not to your address.
Your servers, your backups and your subscriptions do not move and do not restart. The account is the same account with a different address on it.
Logging in with Google after the change
The Google button logs you into the account with the same address as your Google account. If you change your address to one that is not your Google address, use your email address and password from then on, or change the address back to the Google one.
Your panel is not where you change it
Inside the panel, the account screen shows your address but does not let you change it. That is on purpose: a stray click in the panel should never be able to lock you out of your own account. The change is only possible on the Account page of your dashboard.
Questions people also ask
I no longer have access to my old email address. What now?
If you can still log in, change it on the Account page as above. If you cannot log in and cannot receive the reset email, write to us from the new address with your server name, and we verify that the account is yours before changing anything.
Will my invoices show the new address?
New invoices use the address on your account at the time they are made. Invoices that were already made keep the address that was on them.
Can two accounts share one email address?
No. The email address is how we recognise an account, so every address belongs to one account. If you want someone else to help run your server, invite them as staff with their own address instead.