Service Level Agreement

What a vCPU means on this line

A vCPU on the Performance line is a full thread on an AMD Ryzen 9 5900X in Germany or an AMD Ryzen 9 7950X with DDR5 RAM in Poland, reserved for your server for as long as you rent it. That is a different unit from a vCPU on the standard line, so the two counts are not meant to be read against each other. What decides how a server feels is how much of a tick one of them can carry, and on this line one of them carries the whole of what a thread can do.

Server Setup Service (€25 - €50)

One-time setup of your Minecraft server by our team.

• Up to 10 plugins installed and configured
• Only publicly available plugins (Spigot, Paper, Modrinth)
• 2 revision rounds included
• Delivery within 72 hours (depending on scope)
• Does not include custom plugin development (separate service)

Only want plugins, mods or a modpack installed, without configuring them? That is free when you ask for it at checkout: see free Minecraft server setup.

Plugin Configuration (€15 - €30 per plugin)

Professional configuration of individual plugins.

• 1 plugin per order
• 2 revision rounds included
• Delivery time depends on plugin complexity

Support hours

Our support team answers every day, Monday to Sunday, from 07:45 to 23:00 Amsterdam time (CET/CEST). A message sent outside those hours is picked up when we start again at 07:45.

Managed Hosting

Ongoing server management with monthly support hours. Three tiers available:

• Hours are per calendar month, not carried over
• Usage above your tier limit is billed at €25/hour
• Does not include custom plugin development

Custom Plugin Development (€50 - €200)

Custom Minecraft plugins built to your specifications.

• 2 revision rounds included
• Delivery within 7 - 14 business days
• Code ownership transfers to the client after full payment
• No ongoing support included (available via Managed Hosting)

Auto Backup (free, normally €1.99 to €8.99/mo)

Automated daily backups in addition to the backups you make yourself in the panel.

• Daily automatic backup, included with every plan for as long as this offer runs
• Up to 10 backups kept, as many as fit the storage that comes with your plan
• 7-day retention in the bin after a backup rolls off
• Restore on request, or yourself from the panel