Privacy Policy

9. Emails About Our Hosting

What we send. Everyone with an account receives tips, offers and news from us about our own hosting, and we tell you so when you sign up. They include, for example, help with setting up your first server, a reminder about an order you started and did not finish, or a tip based on how your server is used, such as when it keeps running out of memory. We do this based on our legitimate interest and on the exception in Dutch law for emails to customers about our own similar services (article 11.7 of the Telecommunicatiewet, the Dutch Telecommunications Act). This also applies to accounts made before we started these emails.

Turning them off. You can turn these emails off at any time in your account: on the email preferences page for your whole account, per kind (tips, offers and news), or on the page of a server for the emails about that server, per group (first weeks, usage advice, features and extras, milestones and reports). Every one of these emails also has a link at the bottom to turn them off. Emails about your account, your orders and your servers keep coming, because the service needs them. If you have not activated your account yet, we send up to two reminders with a new activation link.

What we keep for this.

• Which of these emails we sent you, and when
• For our other emails about your account, orders and servers, such as an order confirmation or a password reset: which kind of email we sent you, when, and whether it arrived. Not the subject and not the content.
• Whether you clicked a button or link in one of our emails, which one and when. Those links pass through our own site, which counts the click. Links that sign you in or reset your password never do. When a mail filter checks a link automatically right after delivery, we mark that and do not count it as your click. We do not track whether you open an email.
• Whether the email arrived or bounced, as reported by Resend
• When you turned tips, offers or news, or the emails about one of your servers, off or on again, and from which email, if you used its link
• Your choices for your account and for each of your servers, your time zone and language, and when you were shown the notice about these emails
• What you picked in a checkout you started and did not finish: plan, region, billing period and amount
• Your answers in the plan finder, if you were signed in
• Which pricing and order pages you viewed while signed in
• Your answer, if one of our emails asks you a question and you click one of the answers: why you did not start a server, a score, why you cancelled, or whether we may feature your server in our news (we only do that with your yes). If you answer in your own words, we keep that text too.
• A note that an email is due, for example a payment reminder three days after a payment failed, until it is sent or no longer needed
• For each of your servers, a summary per day: how much of the day it was online, the most players at once, the highest memory, processor and disk use, and how many backups were made and crashes we restarted. We also note when a crash was restarted, when a backup was made and when your plan renewed. These numbers are the ones you see in our emails about your server.
• The most players your server ever had at once and its Minecraft version, so we notice a new record or a version change

Security emails. When you sign in, we note for each device you use the country your connection comes from, as our network provider Cloudflare reports it, and your browser and operating system, for example Chrome on Windows. We do not store your IP address for this. When you sign in from a device or country we have not seen on your account before, or when your password or two-step verification changes, we email you with that country and device, so you can spot a sign-in that was not you. A device is removed from this list when it has not been used for 13 months, and the whole list when your account is deleted. Once a month we also run the security check of the Copilot over the settings of your server, and we email you only when it finds something serious.

How long. Unfinished checkouts, plan finder answers and viewed pages are deleted after 90 days, and so are notes that an email is due, 90 days after they were handled. The record of the emails we sent, with clicks, answers and choices, is deleted after 24 months, and all of it when your account is deleted. The daily numbers of a server are deleted after 800 days, and all of them when the server is deleted. Your choices are kept as long as your account exists. If one of these emails bounces or is reported as spam, we stop sending them to you. We use this data only to decide which email to send and when, and to see which emails help. For that last part we also look at whether you placed an order, bought Copilot credit or paid an open invoice in the days after an email; we use the orders and payments we already keep for that and store nothing extra. We do not share any of it with advertisers.

10. Cookies

Essential. A consent cookie (astroworld_consent) remembers the choice you made in the cookie banner, set on the shared .astroworldmc.com domain so you are not asked again on every subdomain. If you sign in to the panel, a session cookie keeps you signed in. During checkout, Stripe sets its own cookies to run the payment. None of these can be switched off, because the site cannot function without them.

Functional. The referral link cookie described in section 8 remembers which link a visitor arrived through, for 30 days, so the right person is credited when an order is placed.

Analytics. If you accept analytics in the cookie banner, Google Analytics sets its own cookies for anonymous usage statistics, as described in section 4. We do not set any marketing or advertising cookies ourselves.

Our own ads, without cookies. When you arrive through one of our ads, the address contains a click code from Google and sometimes a campaign name. We keep that code, the campaign and the page you landed on for seven days, together with keys calculated from your IP address and browser using a secret that changes every day. We do not store your IP address itself, and we do not set a cookie for this. Our visitor counter notes in the browser tab how you arrived; that note is gone when you close the tab. If you create an account or place an order within those seven days, we keep which ad brought you with your order, and with your account for up to 90 days. We use this only to see whether our ads bring customers, based on our legitimate interest in knowing that, and we do not share it with Google or other advertisers.

11. Contact

For privacy-related inquiries, contact us at info@astroworldmc.com. For server or account help, visit our Support page.